LA Lawn Games Privacy Policy
Last updated: 23 July 2026
LA Lawn Games respects your privacy and is committed to protecting the personal information that we collect and hold about our customers.
This privacy policy explains what information we collect, why we collect it, how it is stored and when it will be deleted.
1. Information We Collect
When you make a booking or hire equipment from LA Lawn Games, we may collect:
- Your full name
- Home address
- Email address
- Contact telephone number
- Event date and venue details
- Collection, delivery and return information
- Details of the games and equipment hired
- Payment and deposit information
- Your signature on booking forms, hire agreements or terms and conditions
- Correspondence relating to your booking
- Information or photographs relating to missing, lost or damaged equipment
LA Lawn Games does not intentionally collect sensitive personal information.
2. Why We Collect Your Information
We collect and use personal information to:
- Confirm the identity of the person hiring our equipment
- Process and manage bookings
- Contact customers about their hire
- Arrange the collection, delivery and return of equipment
- Process payments, deposits and refunds
- Maintain an accurate record of the hire agreement
- Investigate missing, lost, stolen or damaged equipment
- Make, defend or respond to an insurance or civil claim
- Meet any legal, accounting or regulatory requirements
3. Our Lawful Basis for Using Your Information
We use your personal information where it is necessary to enter into or perform the hire contract between you and LA Lawn Games.
We may also use or retain limited information where it is necessary for our legitimate business interests, including protecting our equipment, recovering losses and establishing, exercising or defending legal claims.
We may keep certain records where required to meet legal, tax, accounting or insurance obligations.
4. How We Store Your Information
Personal information will be stored securely and will only be accessible to LA Lawn Games or authorised persons who need the information for the purposes described in this policy.
Reasonable steps will be taken to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Paper documents will be stored securely. Electronic records will be stored on password-protected devices, accounts or systems.
5. How Long We Keep Your Information
Once the hire period has ended, the equipment has been returned, all payments and deposits have been settled and there are no outstanding issues, unnecessary personal information will be securely deleted or destroyed.
However, LA Lawn Games may retain limited booking, payment, contract or correspondence records where reasonably necessary for:
- Tax or accounting purposes
- Insurance purposes
- Investigating damage, theft or loss
- Recovering money owed
- Establishing, exercising or defending a legal claim
- Complying with a legal obligation
Where information must be retained for these purposes, it will only be kept for as long as reasonably necessary. Records relevant to a contractual or civil claim may be retained for up to six years after the hire agreement ends.
After the relevant retention period has expired, the information will be securely deleted or destroyed.
6. Sharing Your Information
LA Lawn Games will not sell or rent your personal information.
Information may be shared only where reasonably necessary with:
- Payment service providers
- Accountants or professional advisers
- Insurance providers
- Solicitors, debt recovery services or courts
- Police, regulators or public authorities where required by law
- Delivery or collection providers where this has been arranged
Only the information necessary for the relevant purpose will be shared.
7. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information held about you
- Ask for inaccurate information to be corrected
- Ask for your information to be deleted
- Ask for the use of your information to be restricted
- Object to certain uses of your information
- Ask for information you provided to be transferred to you or another organisation
Some rights may be limited where LA Lawn Games must retain information to comply with a legal obligation or to establish, exercise or defend a legal claim.
8. Contacting LA Lawn Games
For questions about this privacy policy or to make a request concerning your personal information, please contact:
LA Lawn Games
Email: info@lalawngames.co.uk
Please provide enough information for us to identify you and understand your request.
9. Complaints
Please contact LA Lawn Games first if you have concerns about how your personal information has been handled so that we have an opportunity to investigate and resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office, which is the UK regulator responsible for data protection.
10. Changes to This Policy
LA Lawn Games may update this privacy policy when its services, business practices or legal obligations change. The latest version will be made available to customers or published on the LA Lawn Games website.